Indeed! Also a good one: ask 5x why. This is a known user research interview method to get to the heart of things, to the root cause.
Also, when testing a product or prototype, and they say "hmmmm" you ask "is this what you expected" or "urrhm" can indicate a complexity in your product they had to think about (too long).
Indeed! Also a good one: ask 5x why. This is a known user research interview method to get to the heart of things, to the root cause.
Also, when testing a product or prototype, and they say "hmmmm" you ask "is this what you expected" or "urrhm" can indicate a complexity in your product they had to think about (too long).
Very true. Five why works great! Expectations is also very important, good additions.